RETURN & REFUNDS

Thank you for choosing RISH Jewellery. We strive to provide you with high-quality products that exceed your expectations. This Return and Refund Policy outlines the procedures regarding the return and refund of your purchased items.

1. Change of Mind:
We regret to inform you that we do not offer returns or refunds for a change of mind or if you no longer want the product. We encourage our customers to carefully consider their purchase before placing an order.

2. Damaged Product:
If, within 7 days of receiving your order, you discover that the product is damaged or defective, we are here to assist you.

Please follow these steps to initiate a return:

2.1. Contact our Customer Support:
Notify our customer support team within 7 days of receiving your order by emailing info connect@rishjewellery.com or contacting us on Instagram. Provide your name, order number,unboxing video and detailed information regarding the damage or defect.

2.2. Return Authorization:
Once our customer support team receives your request, we will evaluate the situation and provide you with a return authorization if applicable.

2.3. Replacement or Store Credit:
Upon receiving the damaged item, our team will inspect it. If the product is deemed to be damaged or defective as described, we will promptly send you a replacement.However, if the exact product is not available, we will issue store credit equivalent to the value of the original purchase in 3-7 days.

3. Non-Eligible Returns:
Please note that the following items are not eligible for return or refund:

- Products damaged due to misuse, negligence, or improper care.
- Any products purchased during the Sale Period.
- Free Products provided during the occasional Sale Period.

4. Store Credit:
Store credit issued in lieu of a replacement can be used towards a future purchase at our online store. The store credit will be valid for 3 months from the date of issuance.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: connect@rishjewellery.com +91-8552029555